ITIL Intermediate Service Operation course by Greycampus will impart strong foundational knowledge required to pass the ITIL Service operation certification exam by Axelos. Moreover, this certificate will contribute towards the 3 credits for the ITIL Expert certification.
The main objective of the ITIL Service operation is to ensure effective and efficient delivery of IT services to the satisfaction of the customers. Service operation involves routine operational tasks, servicing user requests satisfactorily, timely resolution of service failures and efficient fixing of problems. These tasks are addressed by various service operation processes.
Components of the course