The participants require ITIL Foundation level certification or knowledge to take this course

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ITIL Service Operation


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  • Yes, an individual needs to attain ITIL Foundation Certification.

ITIL Intermediate Service Operation course by Greycampus will impart strong foundational knowledge required to pass the ITIL Service operation certification exam by Axelos. Moreover, this certificate will contribute towards the 3 credits for the ITIL Expert certification.

The main objective of the ITIL Service operation is to ensure effective and efficient delivery of IT services to the satisfaction of the customers. Service operation involves routine operational tasks, servicing user requests satisfactorily, timely resolution of service failures and efficient fixing of problems. These tasks are addressed by various service operation processes.

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Components of the course

  • Online video lessons
  • End of module quizzes to test your understanding
  • 2 Mock tests which simulate actual Axelos ITIL Intermediate Service Operation certification exam.
Who is the target audience?
  • The target group of the ITIL® Intermediate SO Certificate includes anybody who is involved in IT service operation, but is not restricted to:
  • Chief Information Officers (CIOs), Chief Technology Officers (CTOs), Managers, Supervisory Staff, Team Leaders, Service Designers, IT Architects, IT Planners, IT Consultants, IT Audit Managers, IT Security Managers


 The participants require ITIL Foundation level certification or knowledge to take this course

ITIL Service Operation